The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for managing Information Technology (IT) services (ITSM), IT development and IT operations.
It is designed to simplify and standardize IT language in order to save time and resources when dealing with queries. It also sets in place process for dealing with all types of challenges the IT department faces from Change Management to Disaster Recovery to Help Desk Management to Service delivery and minimum service levels. It adds value by setting expectations and improving the delivery of IT support in accordance with business requirements.
Overview: The purpose of the ITIL® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management.
ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. It provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth.
Who should attend: ITIL Foundation training is essential for anyone involved in the internal or external delivery of IT services like Key Business Managers, Network Operations, Business Process Analysts, Business Analysts, IT Consultants, Project Managers, System Integrators, Help Desk / Service Desk Managers and Analysts, Managed Service Providers, Application Developers, Solution Providers and Sales Staff
Requirement: Successfully passing (65%) the 60 minute exam, consisting of 40 multiple choice questions.
DataTeach ITIL Foundation course is a 16 hours journey through the five (5) stages of the ITIL Service Lifecycle:
- Service Strategy (SS)
- Service Design (SD)
- Service Transition (ST)
- Service Operation (SO)
- Continual Service Improvement (CSI)
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